We take pride in delivering first class service to all of our customers. Please take a moment to read what some of our satisfied customers have said about us! Thank you everyone for writing and emailing! I love hearing from you! - Hayleigh
Thank you notes & emails:
This note emulates the very reason that I take the time to run this business. I couldn't be happier!
Hayleigh, the tube treasures are amazing. My daughter absolutely loves them. She actually cried having to take her hearing aids out before bed. Do you have an Instagram page? I cant wait to get her more!
Have a wonderful holiday season and new year, Natalie
A note that just made my day!!!
Dear Hayleigh,
YOU. ARE. AMAZING!!!!!!! I absolutely LOVE my new charms and tube twists!!! I've gotten so many compliments on them! My grandmother (the one who hates her hearing aids) even asked if she could take your business card because she liked them so much and wants to order some!! You are a miracle worker!!
Thank you so much. These are gorgeous and they make me feel so much happier!!
Thanks again, you are amazing!!
Addie
P.S. I've included pictures!! You can hardly see my wire, which is why a lot of people have been asking if I have an actual ear piercing there... kind of funny!
A note from a NEW customer that really made me smile!!!!
Hi Hayleigh! My daughter Audrey absolutely loves her hearing aid charms!!! Thanks for making such beautiful accessories for the hearing aids. They make her "want" to keep them on all day!
-Vickie
Another wonderful note from a New customer with an INCREDIBLE follow up note!
Hi Hayleigh!
We just got our charms in the mail! My daughter is so excited and just keeps saying thank you to me! She also wanted me to say thank you to you, she absolutely loves them!! Thank you!!
Jo
And the follow up note giving me permission to share her note :)
Hi Hayleigh,
Of course you can use it! My daughter was so excited to wear her charms to school today! Her teacher went all over the school today helping her to "show them off"! It was awesome! Everyone loved them and thought they were such a great idea and how they were so cute! You can use that statement too :) Thank you again so much, I hope your business does really well cause it sure made my daughter so very happy!
Jo
Just one of the Sweetest notes from a new Etsy customer!
Hayleigh, She is loving each and every charm and loves to show them off...Even her audiolgist and the entire doctor's staff at Texas Children's Hospital Otolaryngology and Audiology clinic is so impressed with them. I need to figure out a good place to store them all!
Thank you so much for just being awesome and helping make this something special for her instead of something to hide. We are so grateful for you!
-Kat
A new and now returning customers note that made me smile!!!
Hi I've just returned from holiday and the charms I ordered have arrived whilst I was away. I'm so pleased with them - they're perfect. I'm sure I will order more in the future. Many Thanks Judy
A wonderful, encouraging note from a new customer!
Hi, Package arrived today, I got it when I came home. Thank you so very much, they are just beautiful. I have never tried anything like this before and they are just amazing. Thank you so much. Will definintely be in touch again. Many thanks Kristine
A super kind note about a necklace my sister Vienna made for a customer:
Vienna,
I got the necklace today! It’s beautiful, the perfect size and color, and so light and sparkly. I love it. Thank you! I happened to be wearing a gray sweater today, and the necklace looks fantastic with it. I’m certain I’ll be telling lots of people where it came from and how to get your professional customer service. ~Eileen
One of my newest customers wrote this really kind message:
Dear Hayleigh,
I want to let you know how much my daughter loves your charms! The panda charms haven't come off her hearing aids since we got them and she gets tons of compliments on them! I'm including a couple photos for you.
Thanks again for everything!
Marsha
A Fabulous note from a new and now repeat wonderful and creative customer:
Hi Hayleigh
I have received my new tube twists in the mail today and I LOVE! them I think they are absolutely amazing and beautiful.
Thank you very much!
-Victoria :)
A brand new (now repeat) customer sent this sweet note:
Hi Hayleigh,
Many thanks for your message, I have ordered Gold, Silver, Blue, Pink and White glitter tube twists. I got a bit carried away, however I should find something to match every outfit there shouldn't I!!
Your customer service is excellent Hayleigh. I wish everyone I dealt with was like you.
Best Wishes.
Julie
A new customer sent this really kind note:
Thank you so much for everything! My daughter loves them :) We will buy more soon! I'm sure her friends will be jealous they don't have fancy HA's and charms.
You're the best :) Genevieve
A wonderful note from a repeat customer:
Hayleigh,
I just placed another order with you. My daughter loves her charms and tube twists. Every day she picks out new ones to decorate her hearing aids. Thanks for doing what you do and making hearing aids fun.
Sincerely,
Mary
A quick thank you that made me smile!
Thank you so much! Will defiantely recommend and will buy more in the future! Thanks again!
Jessica
A new customer's note that made my day:
Hello Hayleigh!
I wanted to let you know I received my order, they are beautiful!
I love the idea of them. I am a 40 year old woman, and one of the frustrating things I find about being DEAF is that it is a 'hidden disability.' I read lips and speak very well, so people often forget about my hearing loss.
I love the idea of charms for two reasons...1)It's a visible cue for people who know me...it helps them to remember to face me when talking. 2)It's a visible way for me to show people who I meet that I wear a hearing aid, and it helps them to understand why I may be asking them to repeat themselves.
Thanks again for your jewelry...I also just plain love to wear some bling!
Suson
Another brand new happy customer:
Hi,
My mum recently ordered a pair of black and white tube twists for me, Heidi. I received them over the weekend and I absolutely love them! They are the perfect size and look great. People at school keep complimenting me on my hearing aids rather than simply pointing them out. You also sent me a free pair of blue tube twists with gold through the centre. I love this pair too! I really like the colour of them and the gold really adds to it.
Thank you,
Mai
I LOVE LOVE LOVE this new note:
My order arrived today so thank you once again, Hayleigh. I'm nearly 60 and I use a wheelchair but it's still important to me to look and feel feminine and attractive so I love your designs for that reason. Keep up the good work; many thanks and best wishes to you and your family from us in England - Jill
An awesome new tube twist customer:
I LOVE the tube twists I got recently! Now I need every color! Thank you for the wonderful customer service as well! - Mel
A new customer with GREAT feedback!
Dear Hayleigh,
We received the charms and tube twists in perfect condition. They are so fabulous and my daughter loves them. Just wanted to say thanks for your excellent work and it was wonderful doing business with you. We will be ordering again in the future.
Lisa
A lovely note from a new customer:
Hayleigh,
Your order came so fast, I was shocked. I ordered on Saturday, and had it in my mailbox on Monday. The minions look awesome, I love them. Thanks so much for your great service, you have just earned a loyal customer!
Sarah
A special note that made me feel really great!
Hayleigh, I received my order a couple of weeks ago and they are all beautiful! I was able to give the hot pink twists to my student today and she was grinning from ear to ear! She is new to hearing aids and is very self-conscious. I think the tube twists will help her love her hearing aids! Thank you for your business- you are an inspiration to all young people out there, especially the deaf and hard of hearing!
Carol
A note that makes me smile!
Thanks, Hayleigh!
I can't tell you how many people compliment the girls on their "wirings"/"bling"/"hearing aid charms." My youngest is now wearing her hair back to show off her hearing aid charms! She wore her hair down, covering her ears, for over a year but happily shows them off now.
Thanks!
- Bonnie
A super sweet note from some new customers:
Hi Hayleigh,
Thank you SO much for the tube twists, they look great!!! They're for my 6yo daughter Morgan who loves them. I bet her HOH friends are going to love these too and I'll be sure to pass on your website info.
Thank you for your great card too! We will most certainly order from you in the future with your great product and excellent customer service!!
Your little friend Morgan & her Mom
A really sweet email after a new customer received their charms:
Hi Hayleigh,
Just wanted to let you know that we got the charms and they are even cuter in person - my daughter loves them and wore them to school already.
Thank you again,
Michele
A lovely thank you note from a new awesome international customers:
Hello Hayleigh!
I got the Winnie Pooh charms on Thursday! I was so happy to get them :) I am going to be wearing them where ever I go! Thank you so much!
In the near future I'm totally going to get some more! You are so creative and talented!
Again thank you for everything!
Abby
From a sweet new family with one of my newest, littlest customer:
Hi Hayleigh,
I wanted to let you know that our charms/earrings arrived on Friday. They are SO WONDERFUL! Lily absolutely loves her charms and is showing them to everyone that she meets. They are just the perfect size and she looks so pretty. The matching earrings that you made for me are fabulous as well - I can't wait to show them off! I attached a couple of pictures of Lily wearing her tiny pink pearl charms for you to see. It was tough to keep her from moving her head around but hopefully you can see them.
Thank you again and best wishes to you & your family!
Sincerely,
Lisa & Lily
From a super new customer:
Dear Hayleigh,
My CI bling arrived yesterday and I am thrilled by it. I am so happy it came so quickly and your personalized note was so sweet. I was impatient for it to come and was surprised to find it in my mailbox yesterday! I wore the butterfly yesterday and am very excited by it. I love butterflies as they have a huge symbolic meaning for me and being able to wear one on my CI was wonderful.
I wish that your company had been around when I was young and wore bilateral BTE hearing aids. The story on your website of kids hiding their hearing aids -- that was me. I was mainstreamed and there were no other children with hearing loss in the school. I never knew anyone else like me and so never wore my hair up. I'm sure the other kids knew of my hearing loss but i was too embarrassed and shy to show my hearing aids.
I'm sure your company is doing wonders for many kids who wear hearing aids. It would have been so cool to be able to decorate my hearing aids in ways that those without hearing aids couldn't do. You have a wonderful company here and I wish you well. I will order from you again in the future. Do you do any holiday themed CI bling? I think it would be fun to have different bling for different holidays.
Sincerely,
Kara
From another super new customer:
Hello Hayleigh!
I received my items today. They are WONDERFUL and the shipping was so fast! You're running a great business and I wish you all the best and everything good in your future. Keep up the good work and I'll be recommending your business to my friends and family.
Best,
Nikki
From a wonderful repeat customer:
Hi Hayleigh,
Bridget LOVES her charms! And I mean, she LOVES them J
While they’re all beautiful, I think the Hunger Games charms are everyone’s favorites. They arrived this afternoon and she immediately put them on…and immediately started getting compliments. Everyone at the dentists’ office was “oohing” and “aahhing” about them. She told them all about you and your business and everyone was so impressed!
Thanks you for the tube twists…they’re much softer and Bridget is planning on wearing those on Friday. Her school color is Blue so she’s going to wear them for spirit day.
We hope everything is going well for you and your family. Your charms continue to bring us so much happiness J
Kathleen
From some of my newest customers:
Hi Hayleigh,
Thanks so much for your wonderful work in your charms and including a free pair of tube twists in my order (a nice surprise). My daughter had a wonderful birthday and loved, loved her charms. She has been wearing a pair everyday since. That was her favorite birthday gift she got and plans on spending her birthday money to buy more!!
Thank you again!
Christine
My daughter received her charms yesterday and she LOVES them! She was so excited to show her teacher and all her friends. She definitely wasn't trying to hide her hearing aid today......she was showing it off!
Laria
Hayleigh,
I just wanted to tell you how much I LOVE my tube twists! Everybody is noticing them and asking me if they're piercings. Ha! I was just telling my boss about you and she thought you were so cool. I also love how they help hold my tubes away from my ears -- I am just getting used to having hearing aids, and the twists make them more comfortable! I am going to order more from you. Keep doing what you do, girl! Your products are great! :)
Stacy
Dear Hayleigh,
I wanted to let you know that I received the charms order the other day and you do such a great job. The charms are beautiful and I know my daughter will be so surprised when she gets them for her birthday next Sunday. You are truly an inspiration and I wish you all the best in the future. You can be sure we will be ordering more soon!
Meghan
"I love my charms, they make me look so cute." Summer
One of my newest customers little Summer took this cute photograph. It was send with the following note which made me smile:
Hi Hayleigh, Summer loves the charms. I have attached a few pictures for you. Summer's words exactly were, "I love my charms, they make me look so cute".
A wonderful note from a repeat customer but first time tube twist purchaser:
Hi Hayleigh,
Bridget received her tube twists (including the extra pair) and she LOVES them. I mean, she *really* loves them :))) She wears them every day and color coordinates them to her outfit. One of the pairs even matches her soccer uniform so she wore those this weekend.
All of her friends think the tubes twists are "awesome" and "so cool" and they wish they had a pair!
Thank you for sending them out so quickly and sending along an extra pair. That was so sweet of you. I can only imagine how proud your family must be of you...you are an exceptional young lady. Congratulations on your Oticon award, you absolutely deserve it.
We'll be placing another order around the holidays!
~Kathy & Bridget
I loved this note. It made me feel really great about what I do:
Hi Hayleigh,
You touch so many. Not only do you help the children feel special and beautiful, but you have created a way for parents to give something special to their children—helping the hearts of the moms and dads and caregivers.
Thank you again.
Yours,
Kathy
A very kind thank you note from a repeat customer:
Hayleigh, Please forgive my delay in getting back to you after receiving Hannah Leigh's newest charms. We were soooo excited! The Disney Princess collection is awesome and Hannah wears Cinderella every day to school. They match her uniform. Thank you so much for finding and making the fleur de lis charms for Hannah and myself. We both love them and now we have them for Saints season. :) We appreciate you giving those to us as a special treat. That was so thoughtful of you. I have new pictures of Hannah Leigh to send you so you can put them online. I will do that by the weekend. School is back in full swing and Hannah Leigh will start her 4th year of dancing in September. Hope your school year starts off well and you enjoy your new teacher. Again, thank you for your thoughtfulness and amazing creation of the charms. Hannah tells everyone about you who asks about her unique \"earrings\". It's like the two of you are friends and haven't even met. :) Best Wishes, Leslie & Hannah Leigh
A thank you note from an audiologist...
Hi Hayleigh,
I want to thank you for donating a pair of charms with tube twists for our Walk 4 Hearing in Dayton, OH. We put them in a gift basket with other hearing aid specialties; it was a popular basket for tickets. Many people loved the charms and were excited to learn about them. I hope many people from our event check out your website. I am an audiologist, and I have your display sitting out in our office along with your cards. We truly appreciate you helping us on our fundraising efforts for hearing loss. You are an inspiration! Best of luck to you and your wonderful business.
Sincerely,
Terri
A note from a new adult customer so pleased with her product and fast shipping:
Hayleigh!!
I received the charms this afternoon and am beyond thrilled! Thank you so very much for the super fast shipment and just a beautiful adornment to my hearing aids!
I wish you continued success with your business. It has been a pleasure corresponding with you.
Kind regards
Elaine
A note from a new customer!
Hayleigh,
I just LOVE the idea of Tube Twists! I’m so grateful that you came up with the idea of earrings that attach to the hearing aid. I used to be really ashamed of my hearing aids sometimes. Now, I can’t wait to wear them to school for the first time, I just bought them this weekend at Madison conferences. (: Thanks. I just wanted to know, how did you come up with the idea?
Thanks,
Emma
A wonderful note from a new, repeat customer:
Hayleigh,
Hannah received her charms and just LOVES them ( and the twists)! She was so happy when she saw them. They are beautiful! Thank you so much for making them for her. I know it makes her feel real special.
Thanks!
Liz
Another sweet email from one of my youngest tube twist customers:
Thank you so much for the beautiful tube twists! They look adorable on little Riley! I think the pink ones are my favorite and I know that I will be ordering the green and blue from you in the future (she wears alot of green and blue). She is not able to wear them to school because the other babies pick at her ears to get the tube twists (they think they are amazing as well) but we love to wear them at home. I will try to get pictures this weekend and send them to you. We also shared your business card with Riley's DHH teacher and she is excited to share your information with others. It has been a pleasure working with you. You are a remarkable young women!
I love suggestions and happy customers - Here is a note that has both of those elements in it:
Hayleigh,
I've been wearing my charms for over a week and I love them!! I've been getting so many compliments from my friends at school. They love them just as much as I do! My brother came up with a clever name for your charms: "earring aids." Get it? I thought you might want to post that on your website or use it somehow, since it's really funny.
I can't wait to see what other charms you create!
April
A really nice note from a new, repeat customer:
Hey, Hayleigh!
I got the charms and gave them to my good friend who is in school to become a veterinary nurse; she loved them! I no longer have hearing aids myself as I now have bilateral cochlear implants. I have high hopes that you will be able to come up with a way to attach them to the CI processors as I LOVE all your charms!!
I am a teacher who works with students with hearing loss so may buy a few more pairs of charms to give to them. Will you have more horse charms to choose from? Two of the girls love horses and I want to get them a pair (they each wear one hearing aid).
Thank you for your hard work and wonderful product!
Best regards,
Ann
A wonderful, really wonderful note:
Dear Hayleigh:
I just received and opened my mail and all I could say was "oh, my goodness!" I opened the pair I had seen in the doctor's office and said, "oh, my goodness!" And then when I thought it couldn't get any better, I opened my custom pair and once again, said, "oh, my goodness!" They are gorgeous and absolutely perfect. I can't wait to wear a pair tomorrow to work.
And, yes, most definitely, I would love to model for your website. And, so very thoughtful of you to ask.
I will let you know about all the compliments I'm sure to receive tomorrow.
Have a wonderful evening (to you and your family).
Your friend,
Lynne
Excerpts from dad's emails like this make the hard work all so worth while:
Good morning Hayleigh,
Kaedn loves them! She thinks she is the most beautiful girl in the world.....
And emails like this from customers are so rewarding:
I want to let you know I use to be scared to let people see my hearing aids but now that you inspired me I am not scared any more. Thanks, Brooke
From audiologist, Dr.Mary Meier after receiving a FREE audiology display:
Hi Hayleigh! The display arrived (I think Thursday) and it is clever. Thank you. SO generous of you to include two examples of the charms and a photo! We put it out on the receptionist counter and hope patients chat about it. The receptionists love the tube twist idea. Already someone from administration saw the display and asked, what is that? It gave me a chance to talk about hearing aids with them and what you are doing. I plan on placing a business card in all my new fittings so people know!
Keep up the great work. (Thank your sisters also for all of their work along side of you!)Mary Meier, Au.D.
From Senator Peggy Gilmour...
" I was very interested to read the article in the Telegraph about you and your Oticon Focus on People Award. Congratulations!
I went to your website….your charms are great! I love jewelry and great earrings, and your idea is so very unique. And, the fact that you donate some of your proceeds is an important part of supporting each other.
You may know that this year we passed a bill in the Legislature to require insurance companies to provide assistance in purchase of hearing aids for those with a hearing impairment. As a nurse, I know how important hearing is to our learning and to our overall good health.
Congratulations again Hayleigh. I am proud to have such an innovative young person in my District."
Sincerely,
Senator Peggy Gilmour
Company : NH Senate
A wonderful email sent from an audiologist:
"Hello Hayleigh,
I would love to have them all in hearing aid charms. I am the Director of the Counseling Department and I work with all the students throughout San Francisco who are Deaf or Hard-of-Hearing. I had received your information from one of my parents and I forwarded the information on to several of my other families. Every week all my girls are wearing new hearing aid charms :) These charms have truly allowed them to feel more confident and good about our hearing aids. I wish I had them when I was growing up. I will have to take a group picture and send it your way.
Thanks for your fabulous idea and keep up the good work."
- Shannon
An order ready to go!
A wonderful email sent from new, repeat customers - Thank you soooo much!
"Dear Hayleigh,
Thank you for the fabulous charms! I ordered several as a surprise for my two daughters, and when they arrived, they loved them so much, we immediately ordered more. They wear a pair every day and have received so many compliments. Thank you for creating such an amazing product!"
Margie, Natalie, and Holly
I LOVED this email that I received...
"Hayleigh, just wanted to let you know we received your package. Hannah was so excited! You would have thought she received a million dollars. :) Needless to say she was so excited and organized them in her jewelry box. I am attaching some pics of her for your website. She is excited to be a model on your page. I will take some more pics of her as she wears them and send them to you. Thank you so much. You truly made her feel like a girlie girl now that she has her own hearing aid charms. It means so much. God Bless you, Hayleigh."
Leslie & Hannah Leigh
This is an email I just received from a customer with a special order:
"Hayleigh,
We have recieved the pearls and they are BEAUTIFUL!! Olivia loves them. Thank you again!!"
Sonja and Olivia
These notes made me feel really special (before ordering):
"I just want to say to you I myself wear hearing aids and I am pretty amazed with what you did. It is inspiring in so many ways, and I will order some for myself when I can, your charms are a true way to make hearing aids, and the persons shine and stand out. Thank you for replying."
Your Friend,
Anca
After ordering:
"I'm very happy with my charms and wear them every day. Some girls started to check which ones I will wear every day. They all think it is very cool and pretty, interesting too. One man asked me. "Wow, are those prieced earrings, they are very nice."
I feel very proud when I wear them and happy to be me."
Your Friend,
Anca
A note from the owner of ASL Interpreter Network
"Hayleigh is incredibly talented with her creative designs. It is simple to place your detailed order and when the gift package comes in the mail, it is wrapped with careful warm hands and includes a business card magnet to remind you to make additional orders. Spread the word, this young artist is successful and she adds a personal touch to each order. I wear my earrings with pride and love being a model when others ask me; "Where did you get those stylish earrings", I am pleased to share from Cherished Charms"
Another wonderful note:
"Dear Hayleigh,
Our granddaughter received the charms that we ordered from you for her seventh birthday. Her mother said that she loves them and has been wearing the cupcake ones all week. Your creative ideas and hard work are making Ava, and I'm sure lots of other little girls like her feel very special.
Thank you and good luck with your business."
Roger and Estelle
I love this note..
"Hi Hayleigh!
I just received the earrings you created for my husband and me. They're beautiful! Thanks so much. We will be attending a ballroom dance event this Sunday evening and I will be wearing them proudly. We look forward to more or your beautiful and creative efforts in the future."
Gratefully yours,
Elizabeth & Ed
Another wonderful email...
"Hayleigh,
Thank you so much for creating a gorgeous pair of earrings for me from your Cherished Charms. I had a very formal event to attend and I wore your Crystal Divinity earrings. I received so many compliments and I can't wait to order more earrings !! Thank you for the very personal service, the free and very quick delivery!! You are wonderful, your business is wonderful and best of luck in the future. I'll be back for sure."
~Kathleen
A special email....
"Hi Hayleigh,
My name is Susan and I have twochildren, one your age, and I wear hearing aids too. I was born with my deafness as well, but wear in the ear hearing aids instead of over the ear. I should wear over the ear because I could use the power!!
I never wear dangling earrings because I never want any attention to my ears, but you have inspired me. The charms are very beautiful!! I would like to buy the crystal chandelier and purple lace charm as pierced earrings.
Great job with your creative work :-)"
Susan
Another wonderful customer email...
"I have almost 20 pairs of the earrings from the Hayleigh's Cherished Charms collection, and I never fail to get compliments when I wear them! I've also purchased them for gifts and they're always a huge hit with the recipient! This wonderful girl and her family sure makes some pretty special jewels!! I would highly recommend them to ANYONE for ANY occassion. In fact, I need to get Hayleigh my Christmas list soon! :)"
MaryEllen
A very special note that made me feel great!
Hayleigh, I received my order a couple of weeks ago and they are all beautiful! I was able to give the hot pink twists to my student today and she was grinning from ear to ear! She is new to hearing aids and is very self-conscious. I think the tube twists will help her love her hearing aids! Thank you for your business- you are an inspiration to all young people out there, especially the deaf and hard of hearing!