Hayleigh's Cherished Charms

Oticon Focus on People Award Winner

First Place Student Category

2010

Testimonials

We take pride in delivering first class service to all of our customers. Please take a moment to read what some of our satisfied customers have said about us! Thank you everyone for writing and emailing! I love hearing from you! - Hayleigh

Thank you notes & emails:

"I love my charms, they make me look so cute." Summer

One of my newest customers little Summer took this cute photograph. It was send with the following note which made me smile:

Hi Hayleigh, Summer loves the charms. I have attached a few pictures for you. Summer's words exactly were, "I love my charms, they make me look so cute".

A wonderful note from a repeat customer but first time tube twist purchaser:

Hi Hayleigh,

Bridget received her tube twists (including the extra pair) and she LOVES them. I mean, she *really* loves them :))) She wears them every day and color coordinates them to her outfit. One of the pairs even matches her soccer uniform so she wore those this weekend.

All of her friends think the tubes twists are "awesome" and "so cool" and they wish they had a pair!

Thank you for sending them out so quickly and sending along an extra pair. That was so sweet of you. I can only imagine how proud your family must be of you...you are an exceptional young lady. Congratulations on your Oticon award, you absolutely deserve it.

We'll be placing another order around the holidays!

~Kathy & Bridget

I loved this note. It made me feel really great about what I do:

Hi Hayleigh,

You touch so many. Not only do you help the children feel special and beautiful, but you have created a way for parents to give something special to their children—helping the hearts of the moms and dads and caregivers.

Thank you again.

Yours,

Kathy

A very kind thank you note from a repeat customer:

Hayleigh, Please forgive my delay in getting back to you after receiving Hannah Leigh's newest charms. We were soooo excited! The Disney Princess collection is awesome and Hannah wears Cinderella every day to school. They match her uniform. Thank you so much for finding and making the fleur de lis charms for Hannah and myself. We both love them and now we have them for Saints season. :) We appreciate you giving those to us as a special treat. That was so thoughtful of you. I have new pictures of Hannah Leigh to send you so you can put them online. I will do that by the weekend. School is back in full swing and Hannah Leigh will start her 4th year of dancing in September. Hope your school year starts off well and you enjoy your new teacher. Again, thank you for your thoughtfulness and amazing creation of the charms. Hannah tells everyone about you who asks about her unique \"earrings\". It's like the two of you are friends and haven't even met. :) Best Wishes, Leslie & Hannah Leigh

A thank you note from an audiologist...

Hi Hayleigh,
I want to thank you for donating a pair of charms with tube twists for our Walk 4 Hearing in Dayton, OH. We put them in a gift basket with other hearing aid specialties; it was a popular basket for tickets. Many people loved the charms and were excited to learn about them. I hope many people from our event check out your website. I am an audiologist, and I have your display sitting out in our office along with your cards. We truly appreciate you helping us on our fundraising efforts for hearing loss. You are an inspiration! Best of luck to you and your wonderful business.

Sincerely,
Terri

A note from a new adult customer so pleased with her product and fast shipping:

Hayleigh!!

I received the charms this afternoon and am beyond thrilled! Thank you so very much for the super fast shipment and just a beautiful adornment to my hearing aids!

I wish you continued success with your business. It has been a pleasure corresponding with you.

Kind regards

Elaine

A note from a new customer!

Hayleigh,

I just LOVE the idea of Tube Twists! I’m so grateful that you came up with the idea of earrings that attach to the hearing aid. I used to be really ashamed of my hearing aids sometimes. Now, I can’t wait to wear them to school for the first time, I just bought them this weekend at Madison conferences. (: Thanks. I just wanted to know, how did you come up with the idea?

Thanks,

Emma

A wonderful note from a new, repeat customer:

Hayleigh,

Hannah received her charms and just LOVES them ( and the twists)! She was so happy when she saw them. They are beautiful! Thank you so much for making them for her. I know it makes her feel real special.

Thanks!

Liz

Another sweet email from one of my youngest tube twist customers:

Thank you so much for the beautiful tube twists! They look adorable on little Riley! I think the pink ones are my favorite and I know that I will be ordering the green and blue from you in the future (she wears alot of green and blue). She is not able to wear them to school because the other babies pick at her ears to get the tube twists (they think they are amazing as well) but we love to wear them at home. I will try to get pictures this weekend and send them to you. We also shared your business card with Riley's DHH teacher and she is excited to share your information with others. It has been a pleasure working with you. You are a remarkable young women!

Brooke

I love suggestions and happy customers - Here is a note that has both of those elements in it:

Hayleigh,

I've been wearing my charms for over a week and I love them!! I've been getting so many compliments from my friends at school. They love them just as much as I do! My brother came up with a clever name for your charms: "earring aids." Get it? I thought you might want to post that on your website or use it somehow, since it's really funny.

I can't wait to see what other charms you create!

April

A really nice note from a new, repeat customer:

Hey, Hayleigh!

I got the charms and gave them to my good friend who is in school to become a veterinary nurse; she loved them! I no longer have hearing aids myself as I now have bilateral cochlear implants. I have high hopes that you will be able to come up with a way to attach them to the CI processors as I LOVE all your charms!!

I am a teacher who works with students with hearing loss so may buy a few more pairs of charms to give to them. Will you have more horse charms to choose from? Two of the girls love horses and I want to get them a pair (they each wear one hearing aid).

Thank you for your hard work and wonderful product!

Best regards,

Ann

A wonderful, really wonderful note:

Dear Hayleigh:

I just received and opened my mail and all I could say was "oh, my goodness!" I opened the pair I had seen in the doctor's office and said, "oh, my goodness!" And then when I thought it couldn't get any better, I opened my custom pair and once again, said, "oh, my goodness!" They are gorgeous and absolutely perfect. I can't wait to wear a pair tomorrow to work.

And, yes, most definitely, I would love to model for your website. And, so very thoughtful of you to ask.

I will let you know about all the compliments I'm sure to receive tomorrow.

Have a wonderful evening (to you and your family).

Your friend,

Lynne

Excerpts from dad's emails like this make the hard work all so worth while:

Good morning Hayleigh,
Kaedn loves them! She thinks she is the most beautiful girl in the world.....

And emails like this from customers are so rewarding:

I want to let you know I use to be scared to let people see my hearing aids but now that you inspired me I am not scared any more. Thanks, Brooke

From audiologist, Dr.Mary Meier after receiving a FREE audiology display:

Hi Hayleigh! The display arrived (I think Thursday) and it is clever. Thank you. SO generous of you to include two examples of the charms and a photo! We put it out on the receptionist counter and hope patients chat about it. The receptionists love the tube twist idea. Already someone from administration saw the display and asked, what is that? It gave me a chance to talk about hearing aids with them and what you are doing. I plan on placing a business card in all my new fittings so people know!

Keep up the great work. (Thank your sisters also for all of their work along side of you!)

Mary Meier, Au.D.

From Senator Peggy Gilmour...

" I was very interested to read the article in the Telegraph about you and your Oticon Focus on People Award. Congratulations!

I went to your website….your charms are great! I love jewelry and great earrings, and your idea is so very unique. And, the fact that you donate some of your proceeds is an important part of supporting each other.

You may know that this year we passed a bill in the Legislature to require insurance companies to provide assistance in purchase of hearing aids for those with a hearing impairment. As a nurse, I know how important hearing is to our learning and to our overall good health.

Congratulations again Hayleigh. I am proud to have such an innovative young person in my District."

Sincerely,

Senator Peggy Gilmour
Company : NH Senate

A wonderful email sent from an audiologist:

"Hello Hayleigh,

I would love to have them all in hearing aid charms. I am the Director of the Counseling Department and I work with all the students throughout San Francisco who are Deaf or Hard-of-Hearing. I had received your information from one of my parents and I forwarded the information on to several of my other families. Every week all my girls are wearing new hearing aid charms :) These charms have truly allowed them to feel more confident and good about our hearing aids. I wish I had them when I was growing up. I will have to take a group picture and send it your way.

Thanks for your fabulous idea and keep up the good work."

- Shannon

An order ready to go!

A wonderful email sent from new, repeat customers - Thank you soooo much!

"Dear Hayleigh,

Thank you for the fabulous charms! I ordered several as a surprise for my two daughters, and when they arrived, they loved them so much, we immediately ordered more. They wear a pair every day and have received so many compliments. Thank you for creating such an amazing product!"

Margie, Natalie, and Holly

I LOVED this email that I received...

"Hayleigh, just wanted to let you know we received your package. Hannah was so excited! You would have thought she received a million dollars. :) Needless to say she was so excited and organized them in her jewelry box. I am attaching some pics of her for your website. She is excited to be a model on your page. I will take some more pics of her as she wears them and send them to you. Thank you so much. You truly made her feel like a girlie girl now that she has her own hearing aid charms. It means so much. God Bless you, Hayleigh."

Leslie & Hannah Leigh

This is an email I just received from a customer with a special order:

"Hayleigh,

We have recieved the pearls and they are BEAUTIFUL!! Olivia loves them. Thank you again!!"

Sonja and Olivia

These notes made me feel really special (before ordering):

"I just want to say to you I myself wear hearing aids and I am pretty amazed with what you did. It is inspiring in so many ways, and I will order some for myself when I can, your charms are a true way to make hearing aids, and the persons shine and stand out. Thank you for replying."

Your Friend,
Anca

After ordering:

"I'm very happy with my charms and wear them every day. Some girls started to check which ones I will wear every day. They all think it is very cool and pretty, interesting too. One man asked me. "Wow, are those prieced earrings, they are very nice."
I feel very proud when I wear them and happy to be me."

Your Friend,
Anca

A note from the owner of ASL Interpreter Network

"Hayleigh is incredibly talented with her creative designs. It is simple to place your detailed order and when the gift package comes in the mail, it is wrapped with careful warm hands and includes a business card magnet to remind you to make additional orders. Spread the word, this young artist is successful and she adds a personal touch to each order. I wear my earrings with pride and love being a model when others ask me; "Where did you get those stylish earrings", I am pleased to share from Cherished Charms"

- Robbi Crockett Owner of ASL Interpreter Network www.aslnetwork.com

Another wonderful note:

"Dear Hayleigh,
Our granddaughter received the charms that we ordered from you for her seventh birthday. Her mother said that she loves them and has been wearing the cupcake ones all week. Your creative ideas and hard work are making Ava, and I'm sure lots of other little girls like her feel very special.

Thank you and good luck with your business."

Roger and Estelle

I love this note..

"Hi Hayleigh!

I just received the earrings you created for my husband and me. They're beautiful! Thanks so much. We will be attending a ballroom dance event this Sunday evening and I will be wearing them proudly. We look forward to more or your beautiful and creative efforts in the future."

Gratefully yours,

Elizabeth & Ed

Another wonderful email...

"Hayleigh,

Thank you so much for creating a gorgeous pair of earrings for me from your Cherished Charms. I had a very formal event to attend and I wore your Crystal Divinity earrings. I received so many compliments and I can't wait to order more earrings !! Thank you for the very personal service, the free and very quick delivery!! You are wonderful, your business is wonderful and best of luck in the future. I'll be back for sure."

~Kathleen

A special email....

"Hi Hayleigh,

My name is Susan and I have two children, one your age, and I wear hearing aids too. I was born with my deafness as well, but wear in the ear hearing aids instead of over the ear. I should wear over the ear because I could use the power!!

I never wear dangling earrings because I never want any attention to my ears, but you have inspired me. The charms are very beautiful!! I would like to buy the crystal chandelier and purple lace charm as pierced earrings.

Great job with your creative work :-)"

Susan

Another wonderful customer email...

"I have almost 20 pairs of the earrings from the Hayleigh's Cherished Charms collection, and I never fail to get compliments when I wear them! I've also purchased them for gifts and they're always a huge hit with the recipient! This wonderful girl and her family sure makes some pretty special jewels!! I would highly recommend them to ANYONE for ANY occassion. In fact, I need to get Hayleigh my Christmas list soon! :)"

MaryEllen

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cherishedcharms@gmail.com